Customer Care Course

Tools to measure customer satisfaction and identifying corrective action.

Overview

Happy customers are the key to a successful business. If we do not monitor the effects of service levels and customer satisfaction, we will not know how to improve.

Customer Care Course: 

US1201 Short Course: Customer Care

This short course is intended for all persons who need to monitor the level of service to a range of customers. Topics covered in this course include examining both internal and external customers, establishing standards for customer service, tools to measure customer satisfaction and identifying corrective action.

Accreditation
MerSETA Accredited Unit Standard NQF4 242829 5 Credits.

Would you like to Enroll in a Course or want Further Information?

 We specialize in providing the best quality training for practitioners in the supply chain environment & our training material  is registered with the appropriate SETA.