Customer Care Course
Tools to measure customer satisfaction and identifying corrective action.
Happy customers are the key to a successful business. If we do not monitor the effects of service levels and customer satisfaction, we will not know how to improve.
Customer Care Course:
US1201 Short Course: Customer Care
This short course is intended for all persons who need to monitor the level of service to a range of customers. Topics covered in this course include examining both internal and external customers, establishing standards for customer service, tools to measure customer satisfaction and identifying corrective action.
MerSETA Accredited Unit Standard NQF4 242829 5 Credits.
Would you like to Enroll in a Course or want Further Information?
We specialize in providing the best quality training for practitioners in the supply chain environment & our training material is registered with the appropriate SETA.