Short Courses

Communication and Business Skills Level 3

NQF Level 3 Short Courses

83986 M01 – English Communication

Communication is two way street. There is a sender and a receiver. It is important to be able to communicate effectively – both in receiving communication and sending it out. It can help in business as well as personal interactions, and although it does not come naturally to everyone – with some focus, it is a skill that can be developed.

83986 M02 – Numbers, Shapes and Calculations

This module is all about numbers, shapes and calculations. By the end of the module the learner will be able to demonstrate an understanding of different number bases and measurement units. Using maths to investigate and monitor financial aspects of personal, business and national issues.

83986 M03 – Working in a Team

Team work is important in any company. A strong team will ensure the success of a department as well as a business. Knowing the purpose of a team, the team dynamics, how to set goals and motivate a team is important to create a team that believes in

SC3-BU01 – Being Part of a Team

Being part of team means that all team members work together to meet the objectives of the team and to make the team successful. This can be achieved if all team members are motivated and proper records are kept. This unit highlights the importance of preparation and conducting meetings that achieve team objectives.

83986 M12 – Importance of Customer Service

This module emphasises the importance of customer service to a business in detail. The importance of a customer and the effects poor service has on a business. The module also addresses the impact of inventory on customer service. Setting of standards and monitoring the performance.

83986 M04 – Working in a Business

We all work for a company meaning we need to understand how businesses operate in order to make the most of our contribution to the company’s success. We will also cover the all-important management activities and understanding that all the business function areas need to perform in order for the business to succeed.

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